Return Policy

ZDI Return & Exchange Policy

At Zani Distribution Industries (Pty) Ltd, we are committed to providing quality products and excellent service. To ensure clarity and protect both parties, please review our return policy carefully before initiating any return or exchange.

🔁 General Return Conditions

  • Returns of correctly supplied goods are subject to a handling fee of up to 30%, depending on the item’s condition and return eligibility.

  • Returns must be initiated within 7 calendar days of delivery.

  • Items must be unused, unworn, unwashed, with original tags and packaging intact.

  • Courier fees for returns are the responsibility of the customer and will be deducted from any credit or refund issued.

  • Card transaction fees will be deducted from refunds. We recommend using EFT to avoid these charges.

🚫 Non-Returnable Items

We do not accept returns or exchanges for the following:

  • Special customer orders or buy-outs (e.g., Barron items)

  • Branded or customized items

  • Budget footwear

  • Discontinued or clearance items

  • Items requiring assembly or consolidation

  • Memory sticks, food, personal care, or pamper products

  • Workwear with custom-applied reflective tape or alterations

  • Items returned with damaged or missing packaging

📦 Return Process

  1. Initiation: Contact us to log your return. No walk-ins or personal drop-offs are accepted.

  2. Collection: Our courier partner, DPD Laser, will handle the collection.

  3. Packaging: Items must be securely packed in the smallest suitable carton. Loose or poorly packed items will be rejected.

  4. Inspection: Returns are inspected within 2–5 business days of receipt.

  5. Approval: If approved, a credit will be issued minus applicable fees. If rejected (e.g., due to damaged packaging), the item will be returned at your cost.

  6. Replacement: A new order will be created for any replacement items. Courier fees will apply.

⚠️ Important Notes

  • We only process returns logged through our system. Verbal confirmations are not valid.

  • Delivery address changes must be made on the order itself—not via email.

  • Transport insurance is optional and must be requested before placing your order. Insurance is charged at 2% of the order value.

  • Returns after 7 days may be declined or subject to additional handling fees.

📌 Product-Specific Notes

  • Conti Suits: Sold by chest size (e.g., size 34 = jacket 34, pants 30). Please verify sizing before ordering.

For full terms and conditions, visit: https://zdi.co.za/terms-conditions/