Terms & Conditions of Sale

1. Quotations, orders & order changes

Following acceptance of a quotation or receipt of a purchase order, ZDI carries out a stock check and confirms anticipated lead times before issuing a pro forma invoice.

• Please verify product codes, descriptions, brands, quantities, sizes, colours, specifications, delivery address and contact details before payment.
• Orders are processed against the details recorded on the official sales order.
• An email requesting a change does not itself amend an order. Obtain a revised official order and written confirmation that the change has been accepted.
• Changes after payment may require cancellation, a credit and re-invoicing. This may affect pricing, stock availability and processing times.
• Any handling or cancellation charge is subject to section 7 below and applicable law.

Please do not pay directly against a quotation. Request the pro forma invoice first and use the payment reference supplied.

2. Payment, pricing & VAT

• Advance payment is required before processing. Email proof of payment using your order or invoice reference. Dispatch occurs only after full payment has been received.
• Prices are expressed in South African Rands (ZAR). Check the VAT breakdown and total payable on your quotation, pro forma invoice or checkout before paying.
• Where a business quotation shows VAT-exclusive unit prices, VAT must be separately identified and the VAT-inclusive total payable must be clear. Consumer-facing price displays must comply with applicable VAT and pricing requirements.
• ZDI does not offer VAT-free sales under its standard delivery arrangements, including purchases intended for later export by the customer.
• Quotations remain valid until their stated expiry date. Pro forma pricing is valid for two days unless otherwise stated. Please request reconfirmation if paying after expiry.
• Supplier price changes may affect new quotations or expired offers. Any proposed change to an accepted order must be communicated and dealt with according to the agreement and applicable law.

Payment methods

EFT is our preferred payment method. Payfast, Payflex and Yoco payment links may also be available, subject to the options offered for your transaction and the provider’s terms.

Request official banking details or a bank confirmation letter from [email protected]. Use the details on your current official payment documents.

Refund deductions are not automatic. A card or administration charge may be deducted only where lawfully recoverable, appropriately disclosed and applicable to the transaction. No such deduction applies where the law requires a full refund.

3. Processing & estimated lead times

Processing begins once the required payment steps have been completed and proof of payment has been emailed. Where all items are available, dispatch typically occurs within 72 hours. This is an estimate, not a guaranteed delivery deadline.

If items are unavailable, we will notify you of the anticipated lead time and proposed backorder arrangements. Unless a different dispatch arrangement is confirmed, orders containing backordered items are dispatched once the full order is available.

Processing and courier transit are separate stages. If an agreed timeframe cannot be met or goods cannot be supplied, cancellation and refund rights under applicable law remain available.

4. Delivery, parcels & tracking

• Standard deliveries are arranged through DPD Laser within South Africa.
• Standard courier transit is generally estimated at 2–5 working days after dispatch, depending on the destination and service.
• Overnight or urgent options may be available on request, subject to stock, processing, service coverage and confirmation.
• Orders may travel in multiple parcels because of packaging requirements or different stock locations.
• A dispatch notification, tax invoice and tracking information are supplied when the order is shipped.
• Check the delivery address and recipient’s contact details carefully. Customer-supplied errors may cause delays and reasonable additional delivery costs, where legally recoverable.

Track your parcel at DPD Laser tracking . Where instructed, use your invoice number prefixed with ZDI, or use the tracking reference supplied.

Contact [email protected] with your order number for dispatch or tracking assistance.

5. Collection arrangements & warehouse security

ZDI operates as a wholesaler and does not provide walk-in retail shopping. Access to warehouses and collection facilities is controlled to protect customers’ orders, stock and staff and to maintain an orderly dispatch process.

• Own collection is available only for orders above R10,000, after processing and written confirmation that the order is ready.
• Collection locations depend on the items and dispatch arrangements. We use secured warehouse and depot facilities, including DPD Laser facilities.
• Warehouse addresses are not advertised as public retail premises. Your approved collection address and instructions will be provided with your collection confirmation.
• Bring the required identification and order number. Do not arrive before receiving written confirmation.
• Collection at our sales office at Eastlands Office Park, 1 Bentel Avenue, Boksburg, is available only by prior arrangement. Reception, assisted by Pulesa or Lyrene, coordinates approved handovers; sales staff may be away fulfilling orders.
• Please collect within 72 hours of the ready-for-collection notification or arrange an extension in writing.

Uncollected orders may be returned to stock or the relevant supplier after communication with the customer. The Terms of Sale provide for a 30% handling charge in this situation; any charge must be lawful, reasonable where required, and assessed against the circumstances. It does not override statutory refund rights.

Temporary collection restrictions or year-end arrangements will be communicated separately and should be confirmed before travel.

6. Transit risk, insurance & export arrangements

Please report courier loss or damage promptly so that we can investigate with the courier and assist with the appropriate resolution. Transport insurance may be requested before dispatch; ask for its cost, cover, exclusions and claims procedure.

Where applicable law places delivery risk on ZDI, handing goods to our courier does not by itself remove that responsibility. Optional insurance does not replace compulsory customer rights.

If you appoint an independent courier or freight forwarder, confirm the collection, inspection, insurance and risk arrangements in writing before handover. Any transfer of risk remains subject to applicable law.

Our standard delivery service is limited to South Africa. Customer-arranged export transport is not included in our delivery price. Inspect and verify goods before exporting them. Overseas transport and return costs require separate agreement, without limiting any costs ZDI must bear by law.

7. Cancellations & changes after payment

Email cancellation requests promptly, quoting your order number. Cancellation depends on the order’s status, whether goods have been sourced or customised, and the rights applicable to the sale.

• For commercial cancellations where a charge is legally permitted, the Terms of Sale provide for a 15% handling and administration charge on orders above R5,000 excluding VAT cancelled before dispatch.
• After collection or dispatch, return courier charges and a handling charge of up to 30% may apply where legally permitted.
• Charges must not operate as an unlawful penalty. Where the law requires a reasonable cancellation charge, the circumstances, work completed, recoverable costs and ability to return or resell goods must be considered.
• These commercial charges do not apply where a statutory right permits cancellation without penalty.

We will explain the proposed outcome and applicable charges. A post-payment amendment may require a credit and a new invoice.

8. Inspecting your delivery & reporting discrepancies

• Inspect goods, quantities, sizes and packaging promptly on receipt.
• Please report visible damage, shortages or incorrect goods within 48 hours where possible, and preferably no later than 72 hours, to support a prompt investigation.
• Include your invoice number, affected product codes, quantities and clear photographs of the goods, labels and packaging.
• Keep the packaging and do not use affected items while an incorrect-item or safety concern is being assessed.
• Some parcels may arrive separately. Allow up to 24 hours for related parcels while checking the tracking information; report visible damage immediately.

We may review dispatch records, available camera footage and courier information. Prompt reporting assists this process, but the requested reporting period does not extinguish latent defect claims or other statutory rights.

Pack-count discrepancies

Some machine-packed products may have count discrepancies; the Terms of Sale identify possible variations of up to 4%. This is not permission to supply less than the purchased quantity. Verified shortages will be addressed through the appropriate credit or refund.

9. Returns of correctly supplied goods

For a voluntary return or exchange of correctly supplied goods, contact ZDI within seven days of delivery. Arrange the return within that period where practicable, or obtain written agreement on the collection date.

• Voluntary returns require approval and a return reference.
• Goods must be unused, complete, in their original condition, with tags, accessories and original packaging intact.
• Depending on returnability, a handling charge of up to 30% and return courier charges may apply where legally permitted.
• Confirm the return arrangement before sending any goods. Unscheduled personal drop-offs are not accepted.

Items excluded from voluntary change-of-mind returns

Subject to any compulsory right to return, the commercial change-of-mind policy excludes:

• Memory sticks and electronics.
• Buy-out items, including items specifically sourced from Barron.
• Branded or specially taped workwear.
• Special customer orders.
• Budget footwear.
• Discontinued or clearance items.
• Items requiring assembly or consolidation for the order.

These exclusions concern discretionary returns. They do not remove rights relating to defective, unsafe, misdescribed or incorrectly supplied goods, or an applicable statutory cooling-off right.

10. Statutory cancellation & cooling-off rights

Where section 44 of the Electronic Communications and Transactions Act applies, an eligible consumer may cancel an electronic purchase of goods without reason or penalty within seven days after receiving the goods. Only the direct return cost may be charged, and the required refund must be made within 30 days of cancellation.

Statutory exceptions apply, including qualifying goods made to the consumer’s specifications or clearly personalised goods. An item is not automatically excluded from this right simply because it is described as a buy-out, clearance or special-order item.

Other statutory cancellation rights, including applicable direct-marketing rights, remain available. Contact us with your order details so that the correct process can be applied.

11. Return procedure & refund processing

1. Log the request: Email your order number, reason for return and supporting photographs to our team.
2. Obtain instructions: We will provide the return reference and applicable collection or waybill arrangements. DPD Laser handles arranged collections.
3. Pack securely: Include accessories and use the smallest suitable protective carton. Avoid loose or inadequately protected goods.
4. Inspection: Evaluation normally takes 2–5 working days after receipt. We will advise you if a specialist assessment is required.
5. Resolution: We will communicate the findings and the applicable replacement, repair, credit or refund, including the options required by law.

Missing accessories, damaged packaging or customer-caused damage may affect a voluntary return and any lawful deduction. Packaging requirements are not an automatic basis for rejecting a valid statutory defect claim.

For commercial returns, approved refunds are normally processed within 7–14 working days after evaluation and receipt of any necessary verified refund information. This administrative estimate does not extend a statutory refund deadline.

Where a replacement requires a new order, we will confirm the documentation and any lawful additional delivery charge. Incorrect supply or statutory remedies are not automatically subject to customer-paid courier or handling fees.

12. Defective goods, quality & warranties

Notify ZDI if an item appears defective, unsafe or unsuitable for an expressly agreed purpose. Include the purchase reference, product details, photographs and information about its use, care and working conditions.

Where section 56 of the Consumer Protection Act applies, qualifying goods that fail to meet the statutory quality requirements may be returned within six months of delivery, without penalty and at the supplier’s risk and expense. The consumer may direct repair, replacement or refund as provided by the Act.

Where a qualifying repair fails or a further defect is discovered within three months after that repair, the statutory replacement or refund provisions apply.

• A manufacturer’s assessment may help determine the cause of a problem, but supplier approval is not the sole condition for exercising a statutory remedy against ZDI.
• No additional voluntary durability warranty is promised unless expressly stated for the item. This does not exclude implied warranties or other compulsory rights.
• Ordinary wear, misuse, unsuitable applications, incorrect care or unauthorised alterations may affect a claim, depending on the evidence and applicable law.
• Budget footwear may have a shorter service life in wet or harsh conditions. Price alone does not remove statutory quality rights, and there is no universal three-month lifespan limit.

13. Sizing, specifications & product selection

Conti suit sets

Conti suit sets are generally ordered by jacket size, with the accompanying trousers typically two sizes smaller. Check the exact product’s size pairing before ordering, as brands and ranges may differ.

Footwear

Supply your required UK footwear size. Where conversion assistance is provided, check the manufacturer’s size chart and confirm the final UK size on the official order. Fit can vary between brands.

Protective equipment

Select PPE against the workplace risk assessment and the protection requirements for the task. Request available specification sheets, size charts or sample arrangements before committing to a bulk order.

ZDI is a distributor rather than the manufacturer. We communicate available product information and assist with enquiries; this does not remove our obligations as a supplier or responsibility for representations we make.

14. Product images, colours & descriptions

Screen settings, lighting and photography can affect displayed colours. For example, a colour described as lime may appear bright yellow on a screen. Manufacturer updates may also affect packaging or non-material appearance.

Confirm any critical colour, specification, certification, component or compatibility requirement before ordering. Product information errors should be reported to ZDI for checking.

Images are illustrative, but goods must still meet the agreed description and applicable legal requirements. Material substitutions or specification changes require appropriate disclosure and customer agreement; this clause is not a blanket exclusion for inaccurate descriptions.

15. Applicable terms, updates & disputes

Read these terms together with your quotation, official sales order, pro forma invoice and any expressly agreed product-specific terms. Ask us to clarify discrepancies before payment. Compulsory legal requirements take precedence over inconsistent wording.

Terms must be made available before the transaction is concluded. Revised website terms apply to future transactions and do not retrospectively alter an existing agreement without a lawful basis or the required agreement.

South African law applies, subject to any compulsory protections. Please raise complaints in writing so that we can investigate. Nothing in these terms prevents access to a competent court, regulator, ombud or other dispute-resolution process available under applicable law.