Following Terms and Conditions apply to all terms of sale.

Card transaction fees will be deducted from all refund transactions if we can’t supply an item. Rather select the EFT payment method.

Terms and Conditions:

1. Acceptance of Quotes & Orders:

Upon receipt of the quote, we will process the pro-forma invoice after acceptance of the quote or receipt of purchase order. Any accepted quote / proforma invoice requires payment in advance before an order can be processed. We bank with all South African banks, FNB, Nedbank, Standard Bank, Mercantile Bank & Absa. You can also pay with your card, via Yoco Secure Online Payments https://pay.yoco.com/zani-distribution-industries . Proof of payments can be emailed to [email protected]. The order will not be released if the payment do not reflect in our bank account. No accounts will be offered during the lockdown period. Card transaction fees will be deducted from all refund transactions if we can’t supply an item.
Rather select the EFT payment method. Please ensure that all items and quantities quoted/ordered are correct before making payment-we will not be held liable for any discrepancies.

Please ensure that all items and quantities quoted/ordered are correct before making payment, we will not be held liable for any discrepancies.

PLEASE MAKE SURE THE SIZES, QUANTITIES AND BRANDS ARE CORRECT BEFORE PAYMENT. Please note that we cannot change the items, quantities, or sizes after when the order is placed. We will have to cancel the full order, credit the order and re-invoice. This will cause additional delays and handling fees could occur.

2. Processing of Order:

Once we acknowledge payment, your order will be in processing. As soon when your order gets picked to package, stock availability will be confirmed. If your full order is not in stock, we will order in the required items. Please allow a lead time of 3 to 5 working days, unless otherwise notified by your sales consultant. After the 2 or 5th day, you will be notified that your order is on its way and receive your tax invoice. If there are any other delays on your order, you will be notified by our dispatch. Other circumstances are beyond our control such as load shedding, our own delivery and collection schedules.

We can’t control the stock levels, if stock is sold out before your order was dispatched, you will receive a full refund, or the lead time will be specified to order in the stock. Card transaction fees will be deducted from all refund transactions if we can’t supply an item. Rather select the EFT payment method.

We stock most disposable items and Dromex workwear. If there are items short on your order, that we do not have on hand, the lead times will be as follow:
• Dromex items – 3 to 5 working days
• Javlin items – 3 to 5 working days, if a back order is placed, lead time could be extended to 7 to 21 days
• All other brands – Rebel, Wayne, Bova, Terrapod, LeMaitre, SISI, Frams, Kaliber, Corporate Wear are subjected to availability. Please request availability before you make payment for your order.

3. Delivery of order:

All orders will be delivered via our couriers. No collections of any orders, to support social distancing and keep our overheads low, to offer you the best pricing. You will be notified on the status of your delivery. If stock is available, your order will be shipped within 72 hours. We invoice on economy service, which could take 2 to 5 days to arrive. If the order is urgent, we could provide overnight options. Depending on stock availability as mentioned in section 2. If the items need to be ordered in, a lead time will be communicated via email or on the proforma invoice. You will be notified as soon as your order is successfully processed and provided with your Tax Invoice. Your order will then be collected and shipped. Our general lead time is 3 to 10 working days. When you receive your tax invoice, you will receive your Courier Guy tracking number. Unfortunately, we only courier within SA. Alternative arrangements can be done for Africa clients. We are not liable for damage or loss of the goods in transit after the courier has collected the order. Transport insurance can be added upon request.
Once stock has been delivered, we have no control over it.
As such we do not accept responsibility for any damages or shortages not reported within 48 hours.

4. Price Validation:

Prices are subject to change without prior notice. Our suppliers change their pricing without notice and we are forced to apply these changes immediately when applicable. The quote will only be valid until the expiry date, stated on the quote, but we reserve the right to change pricing without prior notice. All proforma – invoice pricing is only valid for 2 days, but we reserve the right to change pricing without prior notice.

5. Content Disclosure:

Colours may vary or differ from those shown on the website or quoted. A good example is the industry term “Lime” with reflective clothing, which usually manifests as bright yellow. Items may differ from time to time to pictures as posted on the website or internet or this quote.

Please note that by placing an order with ZDI, you represent that you have the authority to order, purchase and/or distribute merchandise containing the names, trademarks, logos, copyrights etc. identified and/or submitted with your order. You also agree to indemnify, defend, and hold harmless ZDI, its affiliates and representatives from and against all claims, liabilities, and expenses (including attorney fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after the delivery of your order.

6. Inspection of Products:

Upon delivery or Collection, the Customer is encouraged to examine the products carefully. If the products are damaged, Incorrect or missing, please contact us within 48 hours, and desist from using the products. It is the customer’s responsibility to check that the order is complete and sign the delivery note and recording on the delivery note any missing, damaged or incorrect items. Please contact [email protected] for any outstanding items on your order within 48 hours. All orders dispatched are checked 3x times, if discrepancies occur, we will look into the camera footage and enquiry at the transport company to ensure that all the boxes were delivered.

If the package does not match the ordered item please contact us immediately and desist from using the products. Once the products have been received by the Customer, the risk of damage is that off the Customer. The Customer will be liable for any loss or damage to the merchandise from the time of the delivery unless such loss or damage is caused by our recklessness. The Company will not pay the Customer’s cost for any return of goods.

MACHINE MANUFACTURED PRODUCTS COUNT MAY DIFFER WITH 4%. EXAMPLE 2 PAIRS COULD BE MISSING FROM A PACK OF 50 PAIRS. IN THIS CASE, YOU WILL BE REFUNDED FOR THE 2 PAIRS. THIS IS OUT OF OUR CONTROL.

Machine manufactured products could have defects, credits will be provided for any defected products, after approval. Like example if you receive a faulty box of masks, we are not going to cover the courier charges to replace that one box, we will credit you for that box of masks or replace with your next order.

7. Terms of Sale:

All orders are subject to availability and confirmation of the order price.
The final purchase will not be completed until your payment has been cleared in our account.
Once your order is placed, all details are considered final. Please ensure you check your order and delivery address as these can’t be changed after the order is approved and dispatched.
If the delivery address details you have provided are incorrect and you need your order redirected, you will also be liable for these additional charges.
We reserve the right to charge up to 30% handling fee on goods returned that were correctly supplied, subjected to the items being returnable.
We are not responsible for the quality and standard of a product, although we and our suppliers always strive to provide the best quality, we are not the direct manufacturers. ZDI will not be liable for any damages while wearing any PPE purchased from ZDI. The client is responsible to ensure that the correct product is purchased. Please request the specification sheets / certifications of a product before purchasing a product. It is the customer’s responsibility to make sure they buy the correct product. Samples can be purchased.
You pay for what you get. If a product is imported from China, it’s made in China, not made to last forever.

9. Returns and Exchanges

• We reserve the right to charge up to 30% handling fee on goods returned that were correctly supplied, subjected to the items being returnable.
• We have sizing guides on our website, so please make sure to purchase the correct sizes.
• No returns or swaps on special customer orders or on budget footwear and hybrid conti-suits.
• Products currently supplied, must be returned within 7 days. After 7 days no returns or exchanges will be accepted.
• Orders for memory sticks will not be accepted back for return (samples as well as bulk orders).
• Samples under R30.00 excl vat may not be returned.
• Sample orders exceeding 20 line items will be treated as bulk orders. Cancellations in cases where the warehouse has begun work on the order, as well as returns, will attract a 15% handling fee. Orders must be returned to the Johannesburg branch, at your expense, for credit.
• We do not accept returns or changes to orders for items that need to be assembled or consolidated (samples as well as bulk orders).
• We do not accept returns on discontinued items or clearance items.
• We will not accept any returns on “unbranded or branded” workwear items that have had tape specially applied as these are not ex-stock items.

• Card transaction fees will be deducted from all refund transactions if we can’t supply an item. Rather select the EFT payment method.
• All refunds will be done via EFT to the relevant Company’s bank account.
• ZDI cannot accept returns on incorrect items which have already been branded regardless of whether it’s ZDI’s fault or not.

DEFECTIVE PRODUCTS

We do our best to ensure that the products supplied to you are of a high quality and sold without defects and are in good working order at the time of purchase. If the purchased product has been used according to the correct product usage guidelines the necessary arrangements will be made for a replacement (with the same or similar product) or we will credit your account accordingly. As mentioned in section 6. The client must ensure that the correct product is purchased, you pay for what you get. Higher quality products will be sold at higher pricing. If our suppliers do not accept the defective product return, ZDI will not be liable for the return.
Faults or damage as a result of normal and acceptable wear and tear;

The following will not be regarded as defects and will not qualify as a return:
• Faults or damage as a result of incorrect or improper use;
• Failure to adequately care for the product;
• Faults or damage owing to unauthorized
To ensure such a request is processed as swiftly as possible you are responsible for the following:

All goods returned must be in their original condition, which includes packaging. All products will be inspected on return. You are responsible for the return of the product, by covering the full courier charge. Upon receipt of the returned goods and confirmation that the inspection was carried out, we will arrange for a replacement (with the same or similar product) or credit your account accordingly.

If you wish to receive your money back, refunds will be processed within 7 to 14 days. The customer will be liable for all transport costs in respect of the returned product.

Charges
When a product is returned to us and not all the accessories sold with the product forms part of this return, we are entitled to refuse the return and only to replace the item that was returned, or to estimate the value of the missing accessories and only to credit or refund in respect of the returned product.

If a product is returned that doesn’t comply with the mentioned policy, liability for the reimbursement of the cost of collecting and delivering back to the sender will fall with the sender.

We reserve the right to charge up to 30% handling fee on goods returned that were correctly supplied, subjected to the items being returnable. No returns on budget workwear, special customer orders, branded items or specially manufactured items.

Card transaction fees will be deducted from all refund transactions if we can’t supply an item. Rather select the EFT payment method.
Refer to section 9

10. Deliveries

Orders are released for dispatch only upon receipt of a cleared payment in full, unless otherwise
Prices are all in South African Rands and Exclude VAT will be charged on all items, even sold to other African countries. We do not sell any VAT free items.
If one or more items on your order is back-ordered, the whole order will be dispatched when all those items are in If you would like the order shipped in separate batches (based on availability) then you will incur the separate courier charges per batch.
ZDI will not be held liable for any loss or damage once your order is handed over to the courier company, please ensure the correct delivery address is given as ZDI will not be held liable for any incorrect deliveries
All orders will be delivered by our Courier, namely Courier Guy
When your order was dispatched, you will receive your Courier Guy tracking link. Various deliveries could occur, depending on the availability of the items and packaging.

INCORRECT PRODUCT(S) DELIVERED

In the event of an incorrect product delivered to you, you must notify us within 24 (twenty-four) hours of such delivery by logging a return by email [email protected] for assistance. Once we have inspected the product and validated the return, the delivery of the correct product will be arranged as soon as possible (if the correct product is available) or credit will be passed to your account or a refund, if that is your preference. We reserve the right to charge up to 30% handling fee on goods returned that were correctly supplied. Returns are subjected to the return policy of our suppliers.

Please note that by placing an order with ZDI, you represent that you have the authority to order, purchase and/or distribute merchandise containing the names, trademarks, logos, copyrights etc. identified and/or submitted with your order. You also agree to indemnify, defend, and hold harmless ZDI, its affiliates and representatives from and against all claims, liabilities, and expenses (including attorney fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after the delivery of your order.

Artwork fees:
Artwork received in the correct format will not be charged for.
Artwork received in an incorrect format will attract a redrawing fee of R200 excl VAT. This will accommodate two changes, thereafter additional changes will be charged for at R100.00 ex VAT, per change.
Branding cancelled after layouts have been generated will be charged for at R100 excl VAT per layout created.