SALES TERMS AND CONDITIONS

HOW DOES ZDI'S ORDERING PROCESS WORK?

  1. Request a quote, from [email protected]. We will respond within 24 hours (Mon to Fri). Order requests will have priority during business hours, quote requests will be completed after hours if feedback was not received during business hours. Tender quotes feedback could be extended to the weekend. 
  2. Accept quote or send purchase order. We will then do a stock check, before you place your order. We stock most workwear for Dromex, Jonsson, Pioneer and high-quality footwear brands.
  3. As soon when stock is confirmed, your proforma invoice will be processed.  If we are short on some items, lead times will vary from 3 to 5 days and will be indicated on the proforma invoice.
  4. Note that stock must be confirmed on all Javlin, Bova, Rebel, Wayne, ProFit & LeMaitre items before you make payment on your order. You can also order online on our website and pay via Payfast, Payflex or Yoco payment method. Most Dromex and Jonsson items we stock, upon ordering you will be informed which items we have on hand and the items we ordered in.
  5. Make payment for full order, we bank with FNB, Absa, Nedbank, Capitec Business and Standard Bank to make the payment process more efficient.
  6. Once payment reflects in our bank account, your order will be processed. No order will be processed without a reflected full payment of the order.
  7. Within 1 to 3 working days your order will be picked to be packaged. Orders placed after 12:00, will only be processed the next day.
  8. If your full order is in stock, your order will be dispatched by day 1 or 2. If some products are short on your order, we will order in the items. Order in lead time will vary from 3 to 5 days, depending on stock availability. Footwear lead time could vary from 3 to 4 weeks if out of stock.
  9. All other brands, 3 to 14 working days lead time could apply. If your order was not dispatched by day 5, our dispatch will notify you of any additional lead times. Additional lead times could apply on other brands, could vary from 3 to 21 days (Javlin, Bova, Rebel, Wayne, DOT & Caterpillar & LeMaitre)
  10. When your order is completed, our dispatch will notify you via email, by processing your tax invoice and you will be notified that your order is fully processed and ready to be collected by Courier Guy.   We work with an automatic ordering system and courier delivery will be logged automatically, no exceptions. 
  11. Your order will be collected by Courier Guy that same day or the day after. If any other Courier is used for bulk orders, you will be notified. 
  12. The general shipping lead time ranges from 1 to 5 working days. (no deliveries on Saturday’s and Sunday’s)
  13. If you would like to track your parcel, please use the prefix ZDI and your tax invoice number – https://portal.thecourierguy.co.za/track. If you need help with your order tracking, please email [email protected] 
  14. Please do not harass our sales representatives, as they do not pack the orders. Please respect our general lead time of 3 to 5 working days. To follow up on your order, please email [email protected]. 
  1. We stock most Dromex and Jonsson workwear. If there are items short on your order, that we do not have on hand, the lead times will be as follow:
  1. Dromex items – 3 to 5 working days – depending on order total, smaller orders will have a longer lead time.
  2. Javlin Workwear – 3 to 7 working days, if a back order is placed, lead time could be extended to 14 to 21 days
  1. All other brands – Rebel, Wayne, Bova, Caterpillar LeMaitre, SISI, Frams, ProFIT, Kaliber, Corporate Wear are subjected to availability. Please request availability before you make payment for your order. If the sizes requested are in stock lead time will be 1 to 2 working days, if not in stock, lead time will vary from 7 to 42 days.

WE SUPPLY TO EVERYONE, TO THE PUBLIC AND TO RESELLERS. DISCOUNTS WILL APPLY FOR FULL CARTONS OF ITEMS THAT ARE PURCHASED.

WHAT IS THE MINIMUM ORDER QUANTITIES?

  • We have limited minimum order quantities. You may order  only 1x box of masks, but the standard courier charge will apply on ALL orders. We can only sell masks in their carton quantity of like example 10 masks per package. We do not remove any masks from their packaging. 
  • Some minimum order quantities do apply on items that are on special or only sold per carton. 
  • Our minimum order quantities will also be stated on our website, the add to cart items will be limited to our minimum order quantity, but we can always try to assist per your requirements. Feel free to email us. 
  • We cannot offer free delivery, as our margins are very low to keep our pricing as low as possible. Discounted courier charges will always apply on larger orders of R20 000 and more, but is dependent on the items ordered. 

HOW DOES THE COURIER CHARGES WORK?

  • Courier charges will apply on ALL orders. NO EXCEPTIONS – OUR SYSTEM AUTOMATICALLY BOOKS COLLECTIONS AND ALL RETURNS
  • Depending on which products are ordered. Local Gauteng,  deliveries will cost R150.00 for 1 carton. All other nationwide deliveries will cost R165 for 1 carton.
  • Thereafter you will be charged R100-R165 for each additional carton.
  • We will provide a discounted courier rate on all large orders of R20 000 and more, dependent on the items ordered. We will always try to cover 25% of the courier charges on bulk orders. 
  • We cannot offer free delivery, as our margins are very low to keep our pricing as low as possible.  
  • We are not liable for damage or loss of the goods in transit after the courier has collected the order. Transport insurance can be added for values under R20 000 upon request. Usually the courier charges 6% of the value of the items. 
  • To prevent any additional delays, our system automatically logs the collection / delivery when your order is completed

WHY CAN'T I COLLECT MY ORDER?

  • We are a wholesaler not a walk in shop. We work with an automatic ordering (queuing system) and delivery is logged when your order is completed.
  • Since the first lock-down we decided to cut costs on unnecessary store rentals and security and embrace the new normal. 
  • To keep our staff and our customers safe and to promote social distancing. We stopped all walk-in customers.  The less expenses we have, the more you can save. We cut down our pricing on all our products. SO WE DO NOT HAVE A PHYSICAL WALK IN STORE. 
  •  We only use courier companies to deliver all orders. Mostly we use Courier Guy to ship nationwide. Our system automatically log your delivery of your order as we are partnered with Courier Guy.
  • All other African countries, may arrange collection at our Jet Park, Boksburg, South Africa premises. For safety reasons, we do not provide our warehouse address on our website. We can also deliver to your Courier company of your choice, but limited order value will apply or you will be charged the standard courier charge.
  • If you are not happy with this arrangement, please use a different supplier. As we are not a Dischem or Shoprite. We are not a chain store, we supply PPE in bulk on wholesale pricing. To help you save money. Please respect our lead time and ordering process. This process is not negotiable. 

WHO IS ZDI?

At ZDI we believe that the safety of you and your employees is a matter that should not be taken lightly, we strive to provide our customers with only the best safety gear and equipment possible, to assure that you and your employees stay safe and regulation complaint.

We have an extensive product range as we have a reliable network of sources allowing us to provide each and every client affordable, yet high quality products. We specialize in all types of work wear garments, Chef uniforms, Security Uniforms, Bullet Resistant Gear and much more. We deliver globally

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SALES TERMS AND CONDITIONS