- Request a quote, from [email protected] We will respond within 24 hours (Mon to Fri). Order requests will have priority during business hours, quote requests will be completed after hours if feedback was not received during business hours. Tender quotes feedback could be extended to the weekend.
- Accept quote or send purchase order. Your proforma invoice will be processed. You can also order online on our website and pay via Payfast, Payflex or Yoco payment method.
- Make payment for full order, we bank with FNB, Absa, Nedbank and Standard Bank to make the payment process more efficient.
- Once payment reflects in our bank account, your order will be processed. No order will be processed without a reflected full payment of the order.
- Within 1 to 3 working days your order will be picked to be packaged.
- If your full order is in stock, your order will be dispatched by day 1 or 2. If some products are short on your order, we will order in the items. Dromex items lead time is 3 to 5 days. All other brands, 3 to 7 working days lead time will apply. If your order was not dispatched by day 5, our dispatch will notify you of any additional lead times.
- When your order is completed, our dispatch will notify you via email or telephonically, by processing your tax invoice and you will be notified that your order is fully processed and ready to be collected by our courier. We will have logged the courier collection immediately when your order was completely processed.
- Your order will be collected by Courier Guy that same day or the day after. If any other Courier is used for bulk orders, you will be notified.
- The general shipping lead time ranges from 1 to 5 working days. (no deliveries on Saturday’s and Sunday’s)
- If you would like to track your parcel, please use the prefix ZDI and your tax invoice number – https://portal.thecourierguy.co.za/track. If you need help with your order tracking, please email [email protected]
- Please do not harass our sales representatives, as they do not pack the orders. Please respect our general lead time of 3 to 5 days.
We are currently experiencing high order volumes. Longer lead times could apply. Be assured that we are attending to all orders as soon as we possibly can and apologize for any unexpected delays.
WE SUPPLY TO EVERYONE, TO THE PUBLIC AND TO RESELLERS. DISCOUNTS WILL APPLY IF FULL CARTONS OF ITEMS ARE PURCHASED