HOW DOES ZDI'S ORDERING PROCESS WORK?

  1. Request a quote, from [email protected] We will respond within 24 hours (Mon to Fri). Order requests will have priority during business hours, quote requests will be completed after hours if feedback was not received during business hours. Tender quotes feedback could be extended to the weekend. On non-stock items, the lead time will be stated on the quote. 
  2. Accept quote or send purchase order. Your proforma invoice will be processed.  Note that stock must be confirmed on all Javlin, Bova, Rebel, Wayne, Terrapod & LeMaitre items before you make payment on your order. You can also order online on our website and pay via Payfast, Payflex or Yoco payment method. Most Dromex items we stock, upon ordering you will be informed which items we have on hand and the items we ordered in.
  3. Make payment for full order, we bank with FNB, Absa, Nedbank and Standard Bank to make the payment process more efficient.
  4. Once payment reflects in our bank account, your order will be processed. No order will be processed without a reflected full payment of the order.
  5. Within 1 to 3 working days your order will be picked to be packaged. Orders placed after 12:00, will only be processed the next day.
  6. If your full order is in stock, your order will be dispatched by day 1 or 2. If some products are short on your order, we will order in the items. Dromex items lead time is 3 to 5 days. Pioneer & Vulcan brand – 3 to 5 working days, subjected to material availability. Request availability on Footwear, we stock most brands.
  7. All other brands, 3 to 14 working days lead time could apply. If your order was not dispatched by day 5, our dispatch will notify you of any additional lead times. Additional lead times could apply on other brands, could vary from 3 to 21 days (Javlin, Bova, Rebel, Wayne & Terrapod & LeMaitre)
  8. When your order is completed, our dispatch will notify you via email, by processing your tax invoice and you will be notified that your order is fully processed and ready to be collected by our courier. We will have logged the courier collection immediately when your order was completely processed. 
  9. Your order will be collected by Courier Guy that same day or the day after. If any other Courier is used for bulk orders, you will be notified. 
  10. The general shipping lead time ranges from 1 to 5 working days. (no deliveries on Saturday’s and Sunday’s)
  11. If you would like to track your parcel, please use the prefix ZDI and your tax invoice number – https://portal.thecourierguy.co.za/track. If you need help with your order tracking, please email [email protected] 
  12. Please do not harass our sales representatives, as they do not pack the orders. Please respect our general lead time of 3 to 5 working days.

We are currently experiencing high order volumes. Longer lead times could apply. Be assured that we are attending to all orders as soon as we possibly can and apologize for any unexpected delays.

We stock most disposable items and Dromex and Jonsson workwear. If there is items short on your order, that we do not have on hand, the lead times will be as follow:
Disposable items – stock most items – can dispatch the same day if your order is placed before 12:00, if sold out, lead time could be 1 to 3 days, depending on availability. 
Dromex items – 3 to 5 working days – depending on order total, smaller orders will have a longer lead time.
Javlin & Pioneer items – 3 to 5 working days, if a back order is placed, lead time could be extended to 14 to 21 days

All other brands – Rebel, Wayne, Bova, Terrapod, LeMaitre, SISI, Frams, Kaliber, Neptune, Corporate Wear are subjected to availability. Please request availability before you make payment for your order. If the sizes requested are in stock lead time will be 3 to 7 working days, if not in stock, lead time will vary from 7 to 28 days.

We always strive to deliver as quickly as possible, but in 2022 we have been struggling with stock availability and service delivery from our suppliers. We do not want to disappoint our clients by claiming unrealistic delivery times. 

WE SUPPLY TO EVERYONE, TO THE PUBLIC AND TO RESELLERS. DISCOUNTS WILL APPLY FOR FULL CARTONS OF ITEMS THAT ARE PURCHASED.

WHY IS THERE A LEAD TIME?

  • Since 2018 ZDI’s customer base increased substantially and growing every day. 
  • We have over 500 regular customers and we need to attend to each order with high priority. As each order is very important to us.
  • We are sending out +50 orders daily, we need to work on a queuing system for each order. You know how it feels if someone jumps in front of you in a queue, please do not expect us to do the same to our other customers.
  • We do not want to over promise and under deliver, we want to ensure all orders are correctly processed, hence sticking with a realistic turn around time for orders.
  • We are supplying over 1000 products, some products are sold in 10 different sizes. It is impossible to stock our full range. We mostly stock disposable PPE and Dromex items. All other brands and uniforms will have to be ordered in and will have an automatic lead time of 5 to 10 days. 
  • In order for us to provide low pricing, we need to order in bulk as well, if you place a small order, we need to wait to accumulate other orders, before we can order in. 
  • In 2022, our lead times were extended, due to the low stock availability: Dromex items – 3 to 5 working days – Javlin items – 3 to 5 working days, subjected to availability – if a back order is placed, lead time could be extended to 7 to 21 days. Pioneer & Vulcan brand – 3 to 5 working days, subjected to availability•All other brands – Rebel, Wayne, Bova, Terrapod, LeMaitre, SISI, Frams, Kaliber, Corporate Wear are subjected to availability. Please request availability before you make payment for your order. If the sizes requested are in stock lead time will be 2 to 5 working days, if not in stock, lead time will vary from 7 to 21 days.

STOCK AVAILABILITY

  • When your order is placed (after payment), your order will be sent to dispatch to process. When your order gets picked, only then stock is confirmed. If we do not have enough stock for your order, we order in the requested items. Then you will be notified of any additional lead time. 
  • As more than 50 orders are sent out daily, we cannot confirm an accurate stock availability.
  • Stock availability requests will ONLY be confirmed upon order. We cannot confirm stock availability for each quote request. This takes up unnecessary time. Stock availability checks will only be allowed for larger confirmed orders. 
  • We are supplying over 1000 products, some products are sold in 10 different sizes. It is impossible to stock our full range. We mostly stock PPE and Dromex items. All order brands and corporate wear will have to be ordered in and will have a lead time of 3 to 14 days.  Lead times could be extended to 21 days if your item is on back order. 
  • If we cannot fulfill your order, due to stock availability that is out of our control, a full refund will be processed within 1 to 7 days.

WHAT IS THE MINIMUM ORDER QUANTITIES?

  • We have limited minimum order quantities. You may order  only 1x box of masks, but the standard courier charge will apply on ALL orders. We can only sell masks in their carton quantity of like example 10 masks per package. We do not remove any masks from their packaging. 
  • Some minimum order quantities do apply on items that are on special or only sold per carton. 
  • On all corporate wear, we do have a minimum order quantity of 10 garments per order. We supply in wholesale, we are not your online Woolworths. 
  • Please view our price list for the minimum order quantities or send your inquiry to [email protected]
  • Our minimum order quantities will also be stated on our website, the add to cart items will be limited to our minimum order quantity, but we can always try to assist per your requirements. Feel free to email us. 
  • We cannot offer free delivery, as our margins are very low to keep our pricing as low as possible. Discounted courier charges will always apply on larger orders of R20 000 and more, but is dependent on the items ordered. 

HOW DOES THE COURIER CHARGES WORK?

  • Courier charges will apply on ALL orders. 
  • Depending on which products are ordered. Local Gauteng deliveries will cost R109.25 for 1 carton. All other nationwide deliveries will cost R150 for 1 carton.
  • Thereafter you will be charged R30-R50 for each additional carton.
  • We will provide a discounted courier rate on all large orders of R20 000 and more, dependent on the items ordered. We will always try to cover 50% of the courier charges. 
  • We cannot offer free delivery, as our margins are very low to keep our pricing as low as possible.  
  • We are not liable for damage or loss of the goods in transit after the courier has collected the order. Transport insurance can be added for values under R20 000 upon request. Usually the courier charges 6% of the value of the items. 
  • To prevent any additional delays, we book all collections / deliveries. 

WHY CAN'T I COLLECT MY ORDER?

  • Since the first lock-down we decided to cut costs on unnecessary store rentals and security and embrace the new normal. ONLINE SHOPPING!!
  • To keep our staff and our customers safe and to promote social distancing. We stopped all walk-in customers.  The less expenses we have, the more you can save. We cut down our pricing on all our products. SO WE DO NOT HAVE A PHYSICAL STORE. 
  •  We only use courier companies to deliver all orders. Mostly we use Courier Guy to ship nationwide. We will arrange the courier, to ensure all paperwork is in order, too many different couriers, causes unnecessary delays and confusion.
  • All other African countries, may arrange collection at our Jet Park, Boksburg, South Africa premises. For safety reasons, we do not provide our warehouse address on our website. We can also deliver to your Courier company of your choice, but limited order value will apply or you will be charged the standard courier charge.
  • If you are not happy with this arrangement, please use a different supplier. As we are not a Dischem or Shoprite. We are not a chain store, we supply PPE in bulk on wholesale pricing. To help you save money. Please respect our lead time and ordering process. This process is not negotiable. 

WHO IS ZDI?

At ZDI we believe that the safety of you and your employees is a matter that should not be taken lightly, we strive to provide our customers with only the best safety gear and equipment possible, to assure that you and your employees stay safe and regulation complaint.

We have an extensive product range as we have a reliable network of sources allowing us to provide each and every client affordable, yet high quality products. We specialize in all types of work wear garments, Chef uniforms, Security Uniforms, Bullet Resistant Gear and much more. We deliver globally