SALES TERMS AND CONDITIONS

HOW DOES ZDI'S ORDERING PROCESS WORK?

How to Order at ZDI?

At ZDI, we believe in making your ordering experience simple, transparent, and secure. Whether you’re a first-time buyer or a returning customer, our process is designed to give you peace of mind and ensure timely delivery of your PPE and workwear.

📨 Step 1: Request a Quote

To get started, simply email us at [email protected].
Our sales team responds within 24 hours on weekdays. During business hours, order requests are prioritized, while quote requests are processed after hours if needed.

For general pricing, you can also request our full product price list.

✅ Step 2: Stock Check & Quote Confirmation

Once you accept your quote or submit a purchase order, we perform a stock availability check.
We carry a wide range of in-demand brands like Dromex, Pioneer, and select safety footwear.

  • If items are in stock, we’ll issue a proforma invoice.

  • If items are out of stock, lead times are typically:

    • 3–7 working days for most workwear

    • 1–4 weeks for certain footwear brands (stock confirmation required before payment)

💳 Step 3: Secure Payment

We offer multiple secure payment options through trusted providers like Payflex, Yoco, and Payfast.
We bank with FNB, Absa, Capitec Business, Standard Bank, and Nedbank.

Please note: Orders are only processed once full payment is received.

📦 Step 4: Order Processing & Packaging

Once payment is confirmed:

  • Orders are picked and packed within 1–3 working days

  • In-stock items are typically dispatched within 1–3 days

  • Lead times for special-order items vary:

    • 3–6 working days for Dromex and Pioneer

    • 3–14 working days for other brands

    • Up to 3–6 weeks for out-of-stock footwear

🚚 Step 5: Delivery & Tracking

We partner with DPD Laser for fast, reliable nationwide delivery.

  • Delivery takes 1–5 working days, depending on your location

  • No deliveries on weekends

  • Once dispatched, you’ll receive an email with tracking details

📦 Track your parcel using your invoice number (e.g., ZDI12345) at:
https://customer.dpdl.co.za/ExTrack

📬 Need Help?

For order updates or assistance, contact our team at [email protected].
We’re here to support you every step of the way.

⚠️ Important Notes

  • We stock Dromex, Pioneer, and select footwear brands.

  • Other brands are special customer orders and are non-returnable and non-exchangeable.

  • All lead times are estimates and subject to supplier availability.

At ZDI, your trust is our priority. We’re committed to delivering high-quality PPE, transparent service, and reliable delivery—every time.

WE SUPPLY TO EVERYONE, TO THE PUBLIC AND TO RESELLERS. DISCOUNTS WILL APPLY FOR FULL CARTONS OF ITEMS THAT ARE PURCHASED.

WHAT IS THE MINIMUM ORDER QUANTITIES?

📦 Minimum Order Quantities

At Zani Distribution Industries (ZDI), we believe in making safety accessible—whether you’re ordering for a large team or just need a few essential items.

✅ No Minimums for In-Stock Items

You’re welcome to order as little as one box of masks or a single Dromex item. We keep it flexible so you can get exactly what you need, when you need it.

Standard courier charges apply to all orders to ensure fast and reliable delivery.

📦 Brand-Specific Requirements

Some brands, such as Pioneer Safety, may require orders in full carton quantities. These requirements help us streamline dispatch and maintain product integrity.

  • Minimum order quantities (MOQs) are clearly displayed on our website for each product.

  • If you have a special request or need a smaller quantity, we’re happy to help—just email us at [email protected].

🚚 Delivery & Pricing

While we don’t currently offer free delivery, we keep our product margins low to ensure you receive competitive pricing without compromising on quality or service.

Need help with a custom order or unsure about MOQs?
📧 Reach out to our team—we’re here to make your ordering experience smooth and stress-free.


HOW DOES THE COURIER CHARGES WORK?

🚚 How Do Courier Charges Work at ZDI?

At ZDI, we’re committed to providing fast, reliable delivery services to all our valued customers. To ensure transparency and efficiency, here’s everything you need to know about how our courier charges are structured:

📦 Courier Charges Apply to All Orders

Courier fees are applicable to every order, without exception. However, we’ve made the process seamless by automating collections and managing returns — so you can enjoy a hassle-free experience from start to finish.

💰 Delivery Costs Explained

Delivery charges are based on the number of cartons in your order and your delivery location:

  • Local (Gauteng) Deliveries:

    R150.00 for the first carton

  • Nationwide Deliveries:

    R199.00 for the first carton

  • Additional Cartons:

    R150.00 – R165.00 per extra carton

The more you order, the more you save per unit on delivery!

🎯 Why We Don’t Offer Free Delivery

Instead of inflating product prices to cover “free” shipping, we’ve chosen to keep our product margins low and our pricing competitive. This way, you get the best value without compromising on quality or service.

🔒 Optional Transport Insurance

While we take every precaution to ensure safe delivery, once your order is collected by the courier, we cannot be held liable for any loss or damage in transit. For added peace of mind, we offer optional transport insurance for goods valued under R20,000:

  • Cost: 2% of the item value

  • How to Add: Simply request it when placing your order

⚙️ Automated Collections & Deliveries

Our system automatically logs courier collections and deliveries as soon as your order is completed. This ensures prompt dispatch and helps avoid unnecessary delays.

💬 What Our Customers Say

⭐️⭐️⭐️⭐️⭐️
“ZDI’s delivery process is seamless. I always know when my order is on the way, and it arrives right on time!”
— Lerato M., Johannesburg

⭐️⭐️⭐️⭐️⭐️
“Even with courier fees, ZDI’s prices are unbeatable. I appreciate the transparency and the quality of service.”
— Thabo K., Durban

⭐️⭐️⭐️⭐️⭐️
“I had a large order and was worried about delivery costs, but ZDI’s rates were fair and the service was excellent.”
— Michelle V., Cape Town

WHY CAN'T I COLLECT MY ORDER?

❌ Why Can’t I Collect My Order?

At ZDI, we’re evolving to serve you better. As part of our transition from a traditional walk-in store to a fully automated ordering and delivery system for PPE and uniforms, we’ve streamlined our operations to improve efficiency, reduce costs, and pass those savings on to you.

🚫 No-Collection Policy: Here’s Why

For orders above R10,000, we offer limited collection options.

To ensure the safety of our staff and customers, we’ve implemented a strict no-collections policy for all orders less than R10 000. This decision helps us:

  • Prevent theft and hijacking risks

  • Maintain secure, controlled dispatch environments

  • Ensure consistent, reliable delivery timelines

🚚 Reliable Nationwide Delivery

We’ve partnered with DPD Laser to handle all deliveries, with dispatch points in Boksburg, Isando, and Woodmead. Our system provides accurate lead times so you know exactly when to expect your order.

📦 Exceptions for Large Orders

For orders above R10,000, we offer limited collection options:

  • Collection from our main courier depot in Meadowdale or Isando, depending on your order contents. 

  • Delivery to your preferred courier company, subject to order value or standard delivery fees

Please note: For security reasons, we do not publish warehouse addresses online, our sales office is at Eastland Office Park, in Boksburg. 

💼 Focused on Wholesale Efficiency

Our model is designed for wholesale PPE supply, allowing us to offer competitive pricing without compromising on quality. To keep operations running smoothly, we kindly ask that all customers adhere to our non-negotiable lead times and automated ordering process.

✅ Your Satisfaction Is Our Priority

We’re always happy to explore flexible delivery solutions where possible. If you have a special request or need assistance, our team is here to help.

💬 What Our Customers Say

⭐️⭐️⭐️⭐️⭐️
“At first I was unsure about not being able to collect, but the delivery was so fast and smooth — I didn’t need to worry at all.”
— Sipho D., Pretoria

⭐️⭐️⭐️⭐️⭐️
“ZDI’s no-collection policy actually makes sense. It’s safer, and their courier partner is super reliable.”
— Anita R., Johannesburg

⭐️⭐️⭐️⭐️⭐️
“I placed a large order and was able to collect from their Meadowdale depot. Everything was well-organized and professional.”
— Johan V., Bloemfontein

WHO IS ZDI?

  • At Zani Distribution Industries (ZDI), trust is the foundation of everything we do. Since our establishment in 2018, we’ve grown into a family-oriented, proudly South African PPE wholesaler committed to integrity, transparency, and customer satisfaction.

    We understand that placing an order with a new supplier can feel uncertain. That’s why we go the extra mile to prove our legitimacy and earn your confidence—every step of the way.

    Built on Trust, Backed by Proof

    • ✅ Registered Company: ZDI is a legally registered business in South Africa.

      • Company Registration Number: 2018/475283/07

      • Customs Code: CU25120264

    • ✅ Google Certified: We are a verified Google business, with a strong presence on Google Merchant Shopping.

    • ✅ Secure Payments: We use trusted, secure payment gateways including Payflex, Yoco, and Payfast—ensuring your transactions are safe and protected. We also bank with all 5 SA Banks – FNB, Absa, Nedbank, Standard Bank, Capitec Bank.

    • ✅ POPIA Compliant: Your privacy matters. We strictly adhere to the Protection of Personal Information Act (POPIA) and will never misuse or share your data.

    Real People, Real Service

    Our team is made up of real people who care about your safety and satisfaction and want to build long-term relationships with our clients—not bots or faceless systems.

    We’ve invested significantly in our website and infrastructure to provide a seamless, professional experience. We wouldn’t make this commitment if we weren’t here for the long haul.

    Hear From Our Customers

    Don’t just take our word for it—read our customer reviews and see what others are saying about their experience with ZDI. We’re proud of the trust we’ve earned and the partnerships we’ve built.

    Nationwide Reach, Industry Expertise

    We proudly serve clients across South Africa with a wide range of affordable, high-quality PPE and uniforms, including:

    Corporate Wear | Hospitality Uniforms | Safety Workwear | Overalls |  Disposable Wear | Safety Footwear | Medical Disposables | Safety Gloves | ARC Protection Wear | Security Uniforms | Chef Uniforms | Nurse & Medical Uniforms

    We stock trusted brands like Dromex, Pioneer, Bova, Rebel, LeMaitre, Wayne, 3M, and more—ensuring you get only the best.

    ZDI is more than a supplier—we’re your safety partner.
    📞 Contact us today or connect with us on Facebook, Instagram, or LinkedIn to learn more.

🛡️ Frequently Asked Questions (FAQ)

  • 1. Is ZDI a registered and legitimate business?

    Yes! Zani Distribution Industries (ZDI) is a fully registered South African company.

    • Company Registration Number: 2018/475283/07

    • Customs Code: CU25120264

      We are also verified on Google, listed on Google Merchant Shopping, and use secure payment gateways like Payflex, Yoco, and Payfast.

    2. How do I place an order or request a quote?

    Simply email us at [email protected] with your product requirements. Our team will respond within 24 hours on weekdays with a quote or further assistance.

    3. What payment methods do you accept?

    We accept secure payments via:

    • Payflex

    • Yoco

    • Payfast

    • EFT to our accounts with FNB, Absa, Capitec Business, Standard Bank, and Nedbank

    4. When will my order be delivered?

    • In-stock items: Dispatched within 1–2 working days

    • Out-of-stock items: Lead times vary from 3–14 working days

    • Footwear (if not in stock): 3–4 weeks

      Delivery is handled by DPD Laser, with shipping times of 1–5 working days across South Africa.

    5. Can I track my order?

    Yes! Once your order is dispatched, you’ll receive an email with tracking details.
    Track your parcel at: https://customer.dpdl.co.za/ExTrack
    Use your invoice number prefixed with ZDI (e.g., ZDI12345).

    6. Do you accept returns or exchanges?

    We accept returns only for stocked items (e.g., Dromex, Pioneer, select footwear).
    Special-order items are non-returnable and non-exchangeable. Please confirm all details before placing your order.

    7. What brands do you stock?

    We stock and supply trusted PPE and workwear brands including:

    • Dromex

    • Pioneer Safety

    • Bova, Rebel, Kaliber, LeMaitre, Wayne

    • 3M, SISI, Caterpillar, and more

    8. Do you deliver nationwide?

    Yes, we deliver across all provinces in South Africa via our logistics partner DPD Laser.

    9. Is my personal information safe with ZDI?

    Absolutely. We are fully POPIA-compliant and take your privacy seriously. We never share or misuse your data.

    10. Who can I contact for order updates?

    For updates or questions about your order, email us at [email protected]. Our team is ready to assist you.

📦 Bulk Orders at ZDI

  • At Zani Distribution Industries (ZDI), we specialize in fulfilling bulk PPE and workwear orders for businesses of all sizes—from small teams to large-scale operations. Whether you’re outfitting a construction crew, factory floor, or corporate staff, we’re equipped to deliver efficiently and reliably.

    🛒 How We Handle Bulk Orders

    1. Request a Quote

      Email your bulk order request to [email protected] with:

      • Product names or codes

      • Quantities

      • Sizes (if applicable)

      • Delivery location

    2. Customized Quotation

      Our team will provide a personalized quote within 24 hours (weekdays), including:

      • Bulk pricing discounts (where applicable)

      • Estimated lead times

      • Delivery costs and options

    3. Stock Availability Check

      We’ll confirm stock levels for your requested items. For large quantities or special items, we’ll provide realistic lead times and alternatives if needed.

    4. Proforma Invoice & Payment

      Once you approve the quote, we’ll issue a proforma invoice.

      Orders are processed upon full payment, with secure options via Payflex, Yoco, Payfast, or EFT.

    5. Efficient Fulfillment & Delivery

      • Orders are picked, packed, and dispatched within 1–3 working days for in-stock items

      • Out-of-stock or special-order items may take 3–21 working days, depending on the brand

      • Nationwide delivery via DPD Laser, with tracking provided

    6. Dedicated Support

      Our team is available throughout the process to assist with:

      • Sizing guidance

      • Brand comparisons

      • Order updates and tracking

    7. 💼 Ideal for:

      • Construction & Engineering Firms

      • Manufacturing Plants

      • Security Companies

      • Hospitality & Catering Groups

      • Government & Municipal Contracts

      • Corporate Uniform Rollouts

      Need a bulk quote or have a custom request?
      📧 Email us at [email protected] or call us directly at 011 894 1852
      We’re here to make your bulk ordering experience smooth, cost-effective, and reliable.

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