HOW DOES ZDI'S ORDERING PROCESS WORK?
To request a quote, email [email protected]. Our team responds within 24 hours on weekdays. Order requests are prioritized during business hours, with quote requests processed after hours if needed. For pricing, refer to our full price list.
Upon quote acceptance or purchase order receipt, we conduct a stock check. We stock a wide range of workwear from brands like Dromex, Pioneer, and quality footwear. Once stock is confirmed, we process your proforma invoice. Lead times for out-of-stock items are typically 3-7 days, with specific lead times noted on the invoice.
Footwear brands require stock confirmation before payment, with lead times of 3-4 weeks if not in stock. We bank with FNB, Absa, Capitec Business, Standard Bank and Nedbank and offer online ordering with various payment options. Orders are processed only after full payment is received.
Orders are picked and packaged within 1-3 working days, with dispatch typically on day 1 or 2 for in-stock items. Lead times for ordered items vary from 3-5 days, extending to 3-4 weeks for out-of-stock footwear. Other brands have lead times of 3-14 working days, with some extending to 3-21 days.
Our dispatch team notifies you via email when your order is processed and dispatched. DPD Laser collects orders for delivery, with shipping lead times of 1-5 working days across South Africa. No deliveries on weekends. Track your parcel using the prefix ZDI followed by your tax invoice number at https://customer.dpdl.co.za/ExTrack.
For order updates, contact [email protected]. We stock Dromex and Pioneer workwear, with lead times of 3-5 working days for out-of-stock items. Other brands are subject to availability, with lead times varying from 1-2 days (if in stock) to 7-42 days (if not in stock).
We appreciate your business and strive to provide high-quality products and efficient service. For inquiries, contact our sales team at [email protected]. Please note that we only stock Dromex, Pioneer, and select footwear brands. Other brands are special customer orders with no returns or exchanges allowed.
WE SUPPLY TO EVERYONE, TO THE PUBLIC AND TO RESELLERS. DISCOUNTS WILL APPLY FOR FULL CARTONS OF ITEMS THAT ARE PURCHASED.
WHAT IS THE MINIMUM ORDER QUANTITIES?
At ZDI, we prioritize flexibility in your ordering process. There’s no minimum order quantity for in-stock items, allowing you to purchase as little as one box of masks or a single Dromex item. Standard courier charges apply to all orders for efficient delivery.
Some products, like Pioneer Safety items, may have brand-specific restrictions limiting online orders to full carton quantities. This helps streamline our dispatch process. Our website clearly indicates minimum order quantities for add-to-cart items, but we’re always ready to accommodate special requests. If you need assistance, please contact us via email.
While we strive to offer competitive pricing, we currently can’t provide free delivery. Our margins are kept low to maintain affordability without compromising quality. We’re committed to meeting your safety equipment needs efficiently and cost-effectively.
HOW DOES THE COURIER CHARGES WORK?
At ZDI, we strive to provide efficient and reliable delivery services for all our valued customers. It is important to note that courier charges apply to ALL orders without exception. However, we have implemented a streamlined system that automatically books collections and manages all returns, ensuring a hassle-free experience for you.
When it comes to the cost of delivery, it will be dependent on the specific products you order. For local Gauteng deliveries, we offer a competitive rate of R150.00 for 1 carton, while nationwide deliveries are priced at R199.00 for 1 carton. And the good news is, the more you order, the more you save! For each additional carton, you will be charged a reasonable fee ranging from R150.00 to R165.00.
Although we acknowledge the allure of offering free delivery, we have opted for a more pragmatic approach. Our strategic decision focuses on maintaining competitive pricing by keeping our margins as low as possible. This allows us to offer you the best possible prices without compromising on quality. However, please be assured that our delivery services are top-notch, ensuring that your orders reach you in a timely manner.
It is important to note that once your order is collected by the courier, we cannot be held liable for any damage or loss of goods during transit. However, for added peace of mind, we do offer transport insurance for values under R20,000. This insurance can be requested and added to your order at a minimal cost of 6% of the item value. This way, you can protect your investment and minimize any potential risks.
To ensure that your orders are processed efficiently and delivered promptly, our system automatically logs the collection/delivery once your order is completed. This helps to prevent any unnecessary delays and ensures that you receive your products in a timely manner.
WHY CAN'T I COLLECT MY ORDER?
At ZDI, we’re adapting to change by transitioning from a walk-in shop to an efficient automatic ordering and delivery system for PPE and Uniforms. This shift reduces our costs, allowing us to offer competitive prices without compromising quality.
We prioritize safety by implementing a no-collections policy to prevent theft and hijacking. We provide accurate lead times to set clear expectations for timely deliveries. Our partnership with DPD Laser ensures reliable order fulfillment, dispatching from Boksburg, Isando, or Woodmead.
For orders above R10,000, collection is available at our main courier depot in Meadowdale. Alternatively, we offer delivery to your chosen courier company, subject to order value limits or standard fees. While we don’t disclose warehouse addresses online, we’re committed to finding solutions that work for you.
Our focus is on wholesale PPE supplies, enabling significant cost savings. We kindly ask that you adhere to our non-negotiable lead times and ordering process to ensure smooth operations and timely delivery. Your satisfaction remains our top priority.
WHO IS ZDI?
At ZDI, we understand that trusting a new company and placing an order can be a daunting task. However, we want to assure you that we are a trustworthy and reliable family-oriented company, serving our customers since 2018.
Our commitment to providing quality products and exceptional service is evident in the time and effort we have invested in building our website. We wouldn’t have dedicated so much energy if we were scammers. To further instill trust, we invite you to view some of our customer reviews here.
To learn more about us and our values, please visit our About Us page. You’ll find valuable information about our company and the principles we stand by.
As a testament to our credibility, we are proud to announce that we are Google Certified. You can verify our certification here.
When it comes to our legal status, we are a registered company with the following details:
- Company Registration Number: 2018/475283/07
- Customs Code: CU25120264
Our commitment to excellence extends beyond our online presence. We are listed on Google Merchant Shopping, ensuring that you can find our high-quality products with ease.
In addition to our website, we also maintain an active presence on Facebook, Instagram, and LinkedIn. Connect with us on these platforms to stay updated on our latest products and promotions:
At ZDI, we firmly believe that the safety of you and your employees should never be compromised. That’s why we are dedicated to providing only the best safety gear and equipment available. Our goal is to ensure that you and your employees stay safe and compliant with regulations.
With an extensive product range and a reliable network of sources, we are able to offer affordable yet high-quality products to each and every client. Whether you need work wear garments, chef uniforms, security uniforms, we have you covered. And the best part? We deliver globally, ensuring that no matter where you are, you can access our top-notch products.
Our admin offices address: Eastlands Office Park, Bentel Avenue, 1st Floor ,Boksburg, Johannesburg. We will dispatch your order from our warehouses based in Boksburg, Isando or Woodmead.
