TERMS & CONDITIONS - ZDI - Safety PPE & Uniforms Wholesaler Since 2018

Terms and Conditions – Applying to All Sales

Acceptance of Quotes and Orders:

Once we receive your quote, we will swiftly process the pro-forma invoice (sales order) upon your acceptance of the quote or receipt of a purchase order. Before proceeding with the proforma invoice, we will conduct a quick stock check and inform you of any applicable lead times. To enable us to process your order, payment in advance is required for all accepted quotes and proforma invoices.

Before making payment, please ensure that sizes, quantities, and brands are correct, as changes cannot be made once an order has been placed. In the event that changes are required, the entire order will need to be cancelled, credited, and re-invoiced, resulting in additional delays and possibly handling fees.

Also check that the delivery address on your order is correct, WE ONLY WORK ON THE DETAILS ON THE ORDER, we cannot be responsible for changes sent on email, that is not changed on your order. Please make sure that everything is correct on your sales order, before making payment.

Cancellations of Orders:

If an order with a value exceeding R5000 ex VAT has been placed and confirmed for processing, cancellations prior to collection will be subject to a 15% handling and admin fee. For cancellations after collection, courier charges will apply for the return of the order, and a handling fee of up to 30% may be applied.

Processing of Order:

Once we receive confirmation of payment via email, your order will move into the processing stage. As soon as your order is picked and packaged, we will confirm the availability of stock. If your entire order is not in stock, we will promptly order the required items. Unless otherwise notified by your sales consultant, please allow a lead time of 3 to 5 working days. On the 2nd or 5th day, you will receive a notification that your order is on its way, along with your tax invoice. In the event of any delays with your order, our dispatch team will promptly notify you. Please note that certain circumstances beyond our control, such as load shedding or our own delivery and collection schedules, may impact the delivery timeframe. If stock is sold out before the dispatch of your order, you will receive a full refund or be informed of the lead time required for restocking. To minimize card transaction fees, we recommend selecting the EFT payment method when placing an online order.

Dromex items: Stock most items, if sizes are short, lead time of 3 to 7 working days will apply
Pioneer items: 3 to 5 days, depending on stock availability.
All other brands, such as Rebel, Wayne, Bova, Profit, LeMaitre, SISI, Frams, Kaliber, and Corporate Wear, are subject to availability. We recommend inquiring about availability before making payment for your order.
Manufactured items – lead time will be stated clearly and could be delayed as we are struggling with service delivery from local factories.

Delivery of Order:

All orders will be delivered through our trusted courier service, the Courier Guy. For your convenience, we do not offer in-person collections as we operate with an automatic ordering system integrated with the Courier Guy. You will be kept informed of the status of your delivery. If all items in your order are in stock, they will be shipped within 72 hours. Our standard delivery service typically takes 2 to 5 days. However, if your order is urgent, we can provide overnight delivery options subject to stock availability, as mentioned in Section 3. Should any items need to be ordered, you will be notified of the lead time via email or on the proforma invoice. Once your order is successfully processed, you will receive a notification along with your Tax Invoice. Your order will then be collected and shipped, with a general lead time of 1 to 5 working days. The Tax Invoice will also include the Courier Guy tracking number, enabling you to track your parcel at https://portal.thecourierguy.co.za/track . Please use your invoice number prefixed with ZDI as your tracking number. We would like to inform you that our courier services are currently only available within South Africa. In certain cases, you may receive multiple parcels to complete your order, depending on location availability and packing logistics. While in transit, we cannot be held liable for any damage or loss of goods once the courier has collected the order. However, upon request, transport insurance can be added to your order for added protection.

For orders above R10 000, we can offer own collection services – at the main depot – 37 Malta Road, Kya Sands. We will provide clear collection instructions; upon collection your ID will be required and the carton tracking numbers. Note that ZDI will not be liable for any loss when selecting its own collection option. All orders not collected within 72 hours will be returned and handling charges of 30% will apply.

Note that we are not liable for late or incorrect deliveries, if the correct address and contact number are provided on your sales order / proforma invoice. WE ONLY WORK ON THE DETAILS ON THE ORDER, we cannot be responsible for changes sent on email, which is not changed on your order.

Price Validation:

Prices are subject to change without prior notice, as our suppliers may adjust their pricing without notice. We are obligated to apply these changes immediately when applicable. While the quote will remain valid until the stated expiry date, we reserve the right to change pricing without prior notice. All proforma invoice pricing is valid for 2 days, but we also reserve the right to change pricing without prior notice.

Content Disclosure:

Please be aware that colors may vary or differ from those shown on the website or quoted. For example, the industry term “Lime” for reflective clothing often appears as bright yellow. Items may occasionally differ from the pictures displayed on our website, catalogues, or the internet. Although we strive to ensure the accuracy of all details in our catalogues and on our website, errors may occur due to the volume of information. We cannot be held liable for any mistakes or costs incurred based on incorrect information displayed in our catalogues or on our website.

Inspection of Products:

Upon delivery, we strongly encourage customers to carefully examine their products. If any products are damaged, incorrect, or missing, please contact us within 48 hours and refrain from using the products. It is the customer’s responsibility to check the completeness of their order. For any outstanding items, please contact [email protected] within 48 hours. Please note that all orders dispatched undergo thorough checks to ensure accuracy, and in the case of discrepancies, we review camera footage and consult the transport company to verify the delivery of all boxes. Therefore, we cannot accept responsibility for any damages or shortages that are not reported within 48 hours. If the package does not contain the correct items, kindly inform us immediately and refrain from using the products. Once the customer has received the products, the risk of damage shifts to the customer. The customer will be held liable for any loss or damage to the merchandise from the time of delivery, unless such loss or damage is caused by our own recklessness. Please note that we will not cover any expenses associated with the transportation of items out of South Africa or back to South Africa. It is the customer’s responsibility to ensure the correctness of their order upon receipt at their chosen transport company or carrier. Orders should be thoroughly checked before export to avoid any mix-ups at the courier depot.

Please note that machine-manufactured products may have a slight variation in count, typically within 4%. For instance, a pack of 50 pairs may have 2 missing pairs. While this variation is beyond our control, we will promptly refund you for any missing pairs.

In the event of machine-manufactured defects, we will provide credits for any defective products after approval. For example, if you receive a faulty box of masks, we will credit you for that box or replace it with your next order. Please note that courier charges will not be covered for the replacement of a single box of masks. Conti suit sets are sold according to industry standards, where the pants in the set are 2 sizes smaller than the jacket. Therefore, conti suit sets will be sold based on the jacket size. Please ensure the correct sizing before placing an order to avoid handling charges for exchanges. Returns will not be accepted for unbranded or branded workwear items that have had tape specially applied, as these are non-stock items. Returns will only be accepted for workwear items that are in stock and readily available.

Terms of Sale:

All orders are subject to availability and confirmation of the order price. The final purchase will only be completed once your payment has cleared in our account. To avoid any complications, please ensure that all details, including your order and delivery address, are correct, as they cannot be changed once the order has been approved and dispatched. If the delivery address provided is incorrect and you request redirection, you will be responsible for any additional charges incurred. We reserve the right to charge a handling fee of up to 30% on returns of correctly supplied goods, subject to the returnable status of the items. While we strive to collaborate with our suppliers to provide the best quality products, we cannot accept responsibility for the quality and standard of a product, as we act as intermediaries and are not the direct manufacturers. It is the customer’s responsibility to ensure the correct product is purchased. Please request specification sheets and certifications before making a purchase. Samples can be arranged for confirmation.

It is important to note that the durability of a product may vary depending on its origin. For instance, if a product is imported from China, it may not have the same longevity. However, we and our suppliers always aim to provide the best quality products within our margins.

Returns and Exchanges:

We reserve the right to charge a handling fee of up to 30% on returns of correctly supplied goods, subject to the returnable status of the items. To ensure a successful purchase, please refer to our website’s sizing guides to ensure the correct sizes are purchased. Returns or exchanges are not accepted for special customer orders, branded items, budget footwear, discontinued items, items that need to be assembled or consolidated, memory sticks, food items, personal care or pamper products, or branded items. Returns on workwear items with specially applied tape, which are non-stock items, will not be accepted. Buy-out items for example from Barron will not be accepted for any returns or exchanges.

Products that were correctly supplied must be returned within 7 days to qualify for a refund or credit. Card transaction fees will be deducted from all refund transactions if an item cannot be supplied. We encourage customers to select the EFT payment method to avoid these fees. Courier charges will be applied to all accepted returns.

DEFECTIVE PRODUCTS:

We make every effort to ensure that the products we supply are of high quality, free from defects, and in good working order at the time of purchase. If a purchased product has been used according to the correct product usage guidelines and is found to be defective, we will arrange a replacement (with the same or similar product) or credit your account accordingly. However, if our suppliers do not accept the return of the defective product, we cannot be held liable for the return. Please note that budget footwear may not last longer than 3 months when constantly exposed to wet conditions. We cannot accept responsibility for faults or damages resulting from normal wear and tear, incorrect or improper use, failure to adequately care for the product, or unauthorized alterations. Our limited warranty does not cover defects in machine-manufactured products, such as slight variations in count. For example, missing pairs in packs of footwear. However, we will promptly refund you for any missing items or provide credit for defective products after approval.

Sample Policy:

The cut-off time for overnight sample delivery is 10:00 AM daily.

Samples with an individual product price below R30 (excluding VAT) may not be returned for credit.

Returns will not be accepted for memory sticks, food items, personal care or pamper products, special customer orders or discontinued items.

All samples must be returned in their original condition and packaging to qualify for a refund or credit. Any damage to a sample or its packaging will result in the sample not being accepted for a refund or credit.

To ensure swift processing of return requests, please adhere to the following guidelines:

Returned goods must be in their original condition, including packaging and tags. Products will undergo a thorough inspection upon return. To initiate a return, please log it via email and you will receive a waybill number for the collection.

Once we receive the returned goods and confirm their condition, we will proceed with arranging a replacement (with the same or similar product) or credit your account accordingly. Please note that the return evaluation process can take up to 7 to 14 days, and handling charges will apply to all returns. Refunds, if preferred, will be processed within 7 to 14 days. The customer is responsible for all transport costs (handling charges) associated with returning the product.

Return process:

Step 1: Once we receive final confirmation from you, we will initiate the return process by logging it in our system. Please see the below terms and conditions.
Step 2: The return will be automatically coordinated with our trusted partner, Courier Guy, who will handle the collection of the item.
Step 3: Upon receiving the return, our team will carefully evaluate the item/s. To ensure eligibility for return, all tags must be intact, packaging must be in its original condition and not damaged, and the item must not have been worn.
Step 4: For efficient and cost-effective shipping, we kindly request that you pack the items in the smallest carton available. This will help us avoid any additional charges associated with transport costs on your credit. It is important to note that if the packaging is damaged due to insufficient packaging, we will not be able to accept the return. For example, do to send back the loose items, as the courier will then tape the items together and the packaging will be damaged by the tape and the return will not be accepted.
Step 5: Our return evaluations typically take 2 to 5 days to complete, after we receive the return.
Step 6: Once your return is approved, the item will be credited. It’s important to note that there will be handling charges, which cover the courier expenses for the return. We kindly request that you do not drop off the item personally, as we need to log and track everything accurately in our system, in collaboration with Courier Guy. Additional handling charges may apply for non-stock items, special customer orders, or bulk orders. We do not accept returns for special customer orders.

If the return is not accepted due to torn packaging, the item will be sent back, and the courier charges back and forth will be billed to your account.

Step 7: To ensure a smooth process, we will create a new order for the replacement item, and the associated courier charges will be included for delivering the item back to you.

If a product is returned to us without all the accessories sold with it, we reserve the right to refuse the return and replace only the item that was returned or estimate the value of the missing accessories and credit or refund accordingly. If a product is returned to us and does not comply with the mentioned policy, the sender will be responsible for the reimbursement of the cost of collecting and delivering the item back to them. We reserve the right to charge a handling fee of up to 30% on returns of correctly supplied goods. We encourage customers to select the EFT payment method to avoid card transaction fees.

Deliveries:

Orders will only be dispatched once payment has been received in full. All prices are in South African Rands, and VAT will be charged on all items, including those sold to other African countries. We do not offer VAT-free items. If one or more items on your order are backordered, the entire order will be dispatched once all items are available. If you prefer separate shipments based on availability, additional courier charges will apply per batch. Once your order has been handed over to the courier company, we cannot be held liable for any loss or damage. Therefore, it is crucial to provide the correct delivery address, as we cannot be held responsible for any incorrect deliveries. Our courier of choice is the Courier Guy.

When your order is dispatched, you will receive a Courier Guy tracking link. In some cases, you may receive multiple parcels depending on location availability, carton quantity, and packing logistics. Please note that we only deliver within South Africa. If any products are incorrectly delivered, please report the issue within 48 hours of delivery by logging a return via email for assistance. Once we have inspected the product and validated the return, we will arrange for the delivery of the correct product (if available), pass a credit to your account, or provide a refund if preferred. We reserve the right to charge a handling fee of up to 30% on returns of correctly supplied goods. Return policies may be subject to the terms of our suppliers as well. Please request a proforma invoice to make payment.

Banking details:

Please do not make payment on the quote, please request a proforma invoice.

Zani Distribution Industries (Pty) Ltd Account Type: Current/Cheque

FNB: 62858122361 – BC – 250655 Swift Code: FIRNZAJJ ABSA: 4098876479 – BC – 632005

NEDBANK: 1204202729 – BC- 198765

STANDARD BANK: 10143791808 – BC -000205

CAPITEC BUSINESS: 1051212189 – BC 450105

Email [email protected] to request a bank confirmation letter.

Alternative payment methods: